Design & Develoment
For every season, our dedicated product development team develops and sources new fabrics and products specifically for each of our customers and their individual needs. Our specialists assist at every stage of procurement, from the selection of suppliers and the preparation of product specifications, through the manufacturing process to the shipment of your order. We take great pride in our intrinsic understanding of the nature and multitude of fabrics and products available in the region. Armed with this knowledge, we are better able to help you identify the correct fabric and products to meet your requirements.
We have a separate wet processing development team. This team also monitors bulk wash to ensure each wash load is consistent to the approved standard.
Merchandising
At the heart of our organisation is the merchandising department consisting of several business units. Each of our customers is served exclusively by a business unit. Our merchandisers are highly trained and experienced and they have an execellent eye for details and a passion for the products.
They are the point of contact for you so that your requirements are clearly understood and passed on to the various production facilities. They travel extensively to the production centre and to visit our customers. With backgrounds in production, they are aware of the capabilities and limitations of our factories and therefore can find the perfect production facility for each product.
They can optimise costs and offer cost-cutting alternatives so that all the stakeholders meet their required margins. They also can orchestrate the supply chain to ensure timely receipt of raw material and subsequently you receive your merchandise on time.
Tech Support
We give shape to your sketches and make your line sheets production ready. If required, CoolCraft can create technical specifications and patterns that significantly reduce product development time while ensuring the most effective technical communication from design through pre-production to manufacturing and delivery. We have the capability to
- Create tech packs
- Generate bills of material
- Make patterns
- Make samples
- Conduct fit sessions
- Write procedure manuals
Quality Assurance
CoolCraft works to your quality guidelines, and when not available, we will work to our quality standards which have been established through years of experience.
Our quality control procedure includes inspections at various stages, starting with the raw material at the site through to the final inspection, and includes regular in-line inspections as well.
We also assist manufacturers to implement and reinforce their own quality systems. With CoolCraft support, conformity to contract specifications is monitored independently. Corrective actions, when necessary, are initiated at the factory – thereby maximising efficiency. We are committed to customer satisfaction, by ensuring that the goods ordered are delivered on time in the required quality and correct quantity.
The core of our QA network is our field support staff consisting of product technicians and quality assurance inspectors who make up over 60% of our workforce. Their constant presence in the factories ensures that you receive merchandise made to the highest standards.
Logistics Support
Our logistics department ensures the proper procedures are followed regarding statutory documentation, letters of credit, and communication with shipping lines and airlines.
At CoolCraft it’s our responsibility to make sure that you rest easy once you have placed you business with us. This credo percolates from product to the point of delivery. We strive to provide the most updated logistics information and we have the following systems in place:
- Focused strategic planning with forwarders and liners
- On-time and accurate shipping documentation
- Advanced information systems
- Prompt notification of air and sea vessel schedules
- Co-ordinating shipping requirements
- Tracking shipments during transit
- Reducing documentation delays
Labour Practices & Safety Laws
We at CoolCraft ensure that all production units follow health and safety labour practices. We eliminated any use of child labour, prison labour or forced labour and we provide required living and sanitation facilities and justified wage structures as per the country’s relevant norms.
Adequate fire safety measures are followed, fire fighting equipment is deployed and serviced regularly, and employees are trained to handle fire fighting equipment in case of an emergency.